Submitting evidence
For an active loan, the borrower records the actual past start and restoration time, incident reference and explanation. An interruption cannot precede the advance. Each request records at most seven days; longer incidents need separately evidenced periods. An enquiry alone changes neither balance nor deadline.
Independent decision
Treasury independently accepts or rejects the evidence with a reason. An officer-benefit request needs two current disinterested confirmations. Only affected future dates move. Overlapping interruption and Phoenix pause periods are merged and never count twice. Prepared collections are withdrawn for preparation against the corrected date.
Debt and other difficulties
Earlier arrears, agreed principal and fixed charge remain. Destruction, lost cargo, lapsed insurance and CrimeStat do not trigger automatic debt cancellation, seizure or an insurance payout. Use Messages for an affordability review. Phoenix suspension remains a separately recorded independent Treasury decision.
Civitas public standard · Charter edition / 2956.
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